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eConsult Evaluation Research

The impact of eConsult on each of the five domains of the quintuple aim for health care improvement (i.e., enhancing population health, improving provider experience, improving patient experience, reducing system costs, and advancing health equity (Nundy et al. 2022)) is tracked and measured through evaluation activities. The continued adoption and meaningful use of the eConsult digital health tool is evaluated over time, and results are disseminated in a concise, cohesive, and engaging manner to various stakeholders to increase dialogue and awareness of the eConsult program. Dissemination materials include infographics, research posters & presentations, slide decks, use of social media and website, data visualization through dashboards, and evidence briefs.

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Nundy, S., Cooper, L., and Mate, K. The Quintuple Aim for Health Care Improvement, A New Imperative to Advance Health Equity. JAMA, 2022. 327(6), p. 521-522.

eConsult Evaluation Research Publications

  • Sakanovic A, Hadden WJ, Guglani S, Afkham A, Liddy C, Keely E, Meulenkamp B (2022, Dec). The effect of eConsult on the provision of orthopaedic services in Nunavut. Int J Circumpolar Health. 81(1), 2151551. doi: 10.1080/22423982.2022.2151551.  

  • Singer A, Ireland L, Sepehri Z, Brown K, Turner K, Liddy C, Keely E, Oppenheimer L. (2023, February). Evaluation of BASE eConsult Manitoba: Patient Perspectives on the use of Electronic Consultation to Improve Access to Specialty Advice in Manitoba. BMC Health Serv. Res. 23(1), 131. doi: 10.1186/s12913-022-08913-3.

  • Liddy C, Mitchell R, Guglani S, Mihan A, Sethuram C, Miville A, Keely E (2022, May). The Provincial Spread and Scale of the Ontario eConsult Service – Evaluation of the First Two Years. Annals of Family Medicine. 20(3), 262-265. doi: 10.1370/afm.2812.

  • Singh J, Garber GE, Keely E, Guglani S, Liddy C (2022, May). Evaluation of an Electronic Consultation Service for COVID-19 Care. Ann Fam Med, 20(3), 220-226. doi:10.1370/afm.2807.

  • Singh J, Lou A, Green M, Keely E, Greenaway M, Liddy C (2021, March). Evaluation of an electronic consultation service for transgender care. BMC Family Practice, 22(1), 1-9. doi:10.1186/s12875-021-01401-3.

  • Morris J, Liddy C (2020, July). Evaluating Implementation Factors of Indigenous Communities in Northern Ontario for eConsult. Global Health: Annual Review, 1(5), 5-5.

  • Liddy C, Keely E (2018, May). Using the Quadruple Aim Framework to Measure Impact of Heath Technology Implementation: A Case Study of eConsult. Journal of the American Board of Family Medicine, 31, 445-455. doi:http://www.jabfm.org/content/31/3/445.full

  • Archibald D, Stratton J, Liddy C, Grant R, Green D, Keely E (2018, May). Evaluation of an electronic consultation service in psychiatry for primary care providers. BMC Psychiatry, 18, 119. doi:https://doi.org/10.1186/s12888-018-1701-3

  • Liddy C, Moroz I, Afkham A, Keely E. (2017, November). Evaluating the implementation of The Champlain BASE eConsult service in a new region of Ontario, Canada: a cross-sectional study. Healthcare Policy, 13(2), 79-95. doi:http://doi.org/10.12927/hcpol.2017.25320

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